Technical Customer Service Advisor, HVAC

Every day, our teams bring their expertise together to move ideas forward, take on exciting challenges, and make a meaningful contribution to the company’s growth. Behind every success are dedicated people who put their skills and know-how to work on projects that deliver results.

As a Technical Customer Service Advisor, HVAC, your expertise will directly contribute to our projects, our decisions, and our collective success.

If you enjoy taking on challenges, collaborating with colleagues who are all moving in the same direction, and seeing the real impact of your work, we have a place for you.

• Act as a technical resource for distributors, consumers, and contractors on HVAC-related matters.
• Answer technical questions from distributors, consumers, contractors, and Customer Service employees regarding all company products.
• Provide relevant information to customers and partners in accordance with company and departmental policies.
• Troubleshoot HVAC equipment such as furnaces, coils, air exchangers, and heat pumps.
• Identify the root cause of reported issues by listening to customers, consulting wiring diagrams and internal documentation, and gathering information from Product Managers and the Engineering team to determine the appropriate solution.
• Perform various calculations to recommend the appropriate equipment.
• Use Salesforce and the company’s ERP system.
• Prepare project quotations.
• Review plans, technical specifications, and heating schedules.
• Create quotations in the ERP system and send them to customers.
• Collaborate with the Engineering team to prepare approval drawings and create product codes for custom units.

• Diploma of Vocational Studies (DEP) in Electrical Technology or Electromechanics, or relevant experience.
• Approximately 3 to 6 years of relevant experience.
• Strong technical knowledge of the company’s products.
• Proficiency with the Microsoft Office suite.
• Ability to work independently and exercise good judgment.
• Bilingual in French and English.
• Strong interpersonal and customer communication skills.
• Ability to work effectively as part of a team.
• Strong analytical and problem-solving skills.

Enjoy a high degree of flexibility, distinctive working conditions, and the opportunity to make a meaningful contribution to the growth of an innovative and agile organization, in an environment where collaboration is at the heart of our success.

• Group insurance plan with employer contributions starting on your first day.
• Employee and Family Assistance Program.
• Telemedicine services.
• Retirement savings plan with employer contributions starting on your first day.
• Personal days.
• $200 annual wellness account.
• Access to an on-site gym.
• Employee and family discounts on selected products.